Import Operations CoordinatorAbout the RoleWe are seeking an experienced Import Operations professional to manage the end-to-end import process, ensuring compliance, accuracy, and efficiency. You will work closely with carriers, hauliers, and customers to deliver exceptional service and maintain profitability.
Key Responsibilities*Manage the import process from pre-alert to release using the in-house Topaz system
*Send invoices to UK importers prior to shipment arrival, ensuring correct tariff application
*Enter cost estimates on all jobs within the correct accounting month
*Verify purchase invoices upon receipt; approve accurate invoices for payment and dispute discrepancies
*Close files after confirming all charges/costs and achieving maximum profitability
*Answer telephone calls promptly and professionally
*Obtain carrier exchange rates and update the system accordingly
*Book deliveries with hauliers and monitor any port health holds where applicable
*Manage email communications with customers, hauliers, and warehouses
*Handle releases on CNS and Destin8 systems as required
*Ensure clearance instructions are passed to the clearance team in a timely manner
Skills & Experience*Previous experience in import operations and familiarity with customs clearance processes
*Knowledge of CNS, Destin8, and freight forwarding systems
*Strong attention to detail and ability to manage multiple tasks
*Excellent communication and organizational skills
*Proficiency in Microsoft Office
*Ability to work under pressure and meet deadlines
For more details and information please contact Michelle Ings, HRGO recruitment or email