Location: Blackburn

Full-Time | Permanent
Join a Business That Puts People First
Are you passionate about delivering outstanding customer service and making a real difference in people’s lives? We’re currently recruiting for a proactive and empathetic Customer Service Advisor to join a well-established and growing legal services organisation.
This is a fantastic opportunity to build a rewarding career within a professional environment, where your communication skills and attention to detail will have a direct impact on client outcomes.
The Role: What You’ll Be Doing
As a Customer Service Advisor, you’ll act as the key point of contact for clients, supporting them throughout their journey with professionalism and care.
*Manage a high volume of client enquiries via phone and email, ensuring prompt and professional responses
*Maintain and update accurate case files, keeping all information current and accessible
*Clearly explain case updates and processes in a simple, client-friendly manner
*Liaise with internal legal teams to communicate client needs and support positive outcomes
*Balance multiple cases and prioritise tasks effectively based on urgency
*Accurately document all client interactions and ensure timely follow-up
*Handle client concerns with a calm, solutions-focused approach
*Provide administrative support including scheduling and file organisation
*Work collaboratively with internal departments to ensure smooth communication
*Deliver a consistently high standard of customer service at every touchpoint
About You: What You’ll Bring
We’re looking for someone who thrives in a fast-paced environment and enjoys building strong client relationships.
*Excellent verbal and written communication skills
*Strong organisational and multitasking abilities
*Proven experience delivering high-quality customer service
*Ability to handle queries and resolve issues with confidence and professionalism
*High attention to detail and accuracy
*Strong time management skills and ability to work under pressure
*Competent in Microsoft Office and case management/CRM systems
*A proactive, problem-solving mindset
*Adaptable and comfortable in a dynamic working environment
*Previous experience in legal, financial, or professional services (desirable)
*Awareness of compliance and regulatory standards (advantageous)
What’s in It for You?
*Salary - £25,000 - £26,000
*In Office role - 9am - 5pm (Monday - Friday)
*Employee Assistance Programme (EAP)
*Perkbox membership – access to a wide range of employee discounts
*23 days holiday + 8 bank holidays, increasing with length of service
*Pension contributions
*Life insurance (death in service)
*Private medical insurance after 1 year of service
*Company social events twice a year
*Paid volunteering days
*Your birthday off every year
Interested?
If you’re looking to take the next step in your career within a professional and supportive environment, we’d love to hear from you.
Apply today or get in touch to find out more.