A fantastic opportunity for a customer-focused and detail-oriented professional to join a busy, supportive team in a successful commercial business in the West Reading area. This is a varied and dynamic role, combining telephone and CRM work, complaint management, customer care, and process improvement. The role offers good progression opportunities.
Responsibilities
*Acknowledge, log, and manage customer complaints promptly and professionally
*Investigate issues by liaising with internal teams and reviewing relevant information
*Communicate clearly and empathetically with customers throughout the complaint process
*Provide fair and compliant resolutions in line with company and regulatory standards
*Escalate complex or high-risk complaints to the Team Leader as required
*Maintain accurate records and identify trends to improve customer experience
*Support training and knowledge sharing within the team
*Use Freshdesk to respond to customer complaints efficiently
Requirements
*Previous experience in a telephone-based customer support role
*Experience handling and resolving customer complaints
*Excellent written and verbal communication skills
*Strong attention to detail with CRM data and problem-solving ability
*Professional, empathetic, and customer-centric approach
*Organised and confident managing multiple cases simultaneously
*Bachelor’s degree or knowledge of GDPR data issues advantageous


If this sounds like the role for you, click ’APPLY’ now!
Recruitment Note:

Due to high application volumes, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume your application was unsuccessful. We read every CV carefully and will contact you if another suitable role becomes available.