Customer Analyst
£50,000-£55,000 + Share Scheme
Lancashire (Hybrid - 3x Days a Week in Office)
If you enjoy shaping strategy, proving ROI, and building what "good" looks like in CRM and retention, this is the role for you!
The Company
A fast-growing, family-led healthcare retail group with 550+ practices across the UK & Ireland is seeking a Customer Analyst as they invest heavily on providing long-term commercial value to their partners
The Role
Sitting within the CRM function, this role is all about using data to drive smarter customer engagement.
You’ll:
*Analyse campaign performance, retention, and lifecycle activity
*Lead A/B testing and prove commercial impact (ROI focus)
*Support the rollout of a central CRM strategy and best practice
*Work on large-scale reactivation & recall programmes
*Partner with commercial, marketing, tech, and external teams
*Contribute to a new customer data warehouse build
It’s a role with real influence - you won’t just report on campaigns, you’ll shape them.
Your Skills & Experience
*SQL - strong experience
*Campaign analysis, A/B testing, and retention focus
*Ability to tie insight to commercial outcomes
*Experience working with large-scale consumer data
*Strong stakeholder management and communication skills
*Retail, healthcare, or B2C/D2C backgrounds are ideal, not though essential
The Benefits
*£50,000-£55,000
*Share Scheme
How to Apply
Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.