Property Manager

Salary: £30,000 - £34,000 + Bonus + Benefits
Hybrid Working: 1 day working from home

Overview
A fantastic opportunity to join a growing and dynamic property management team within a major UK-backed organisation. As a Property Management Associate, you’ll play a key role in ensuring the smooth running of residential portfolios, supporting Property Managers and delivering an excellent experience for residents.

Key Responsibilities

Customer & Tenant Support
*Manage inbound and outbound calls and emails, ensuring a high level of customer service
*Redirect enquiries to the appropriate teams efficiently
*Coordinate and manage resident appointments within agreed timescales
Property Management & Compliance Administration
*Maintain accurate property and tenant records through data entry
*Coordinate inspections, maintenance requests, and repairs
*Prepare reports, draft correspondence, and organise documentation
*Ensure compliance documentation is accurate and up to date (EICR, Gas Safety, EPC, Right to Rent)
*Log, track, and close repairs where required
*Store and archive documents securely
Repairs, Maintenance & Supplier Coordination
*Liaise with contractors and suppliers to arrange works and confirm access
*Monitor appointment completion and escalate issues where necessary
*Support Property Managers in tracking repair progress
Handover & Onboarding Support
*Assist with onboarding new properties onto internal systems (SLM, Qube, FixFlo)
*Support property handovers and mobilisation processes
Billing, Payments & Administration
*Assist with supplier invoices, payments, and bill management (utilities, council tax, voids)
*Support rent account checks and arrears processes
Internal Collaboration
*Work closely with Property Management, Lettings, Customer Operations, Portfolio, and Finance teams
*Build strong internal relationships across the wider business
Skills & Experience
Must Have
*2+ years’ experience in residential property management
*Strong organisational and multitasking ability
*Excellent written and verbal communication skills
*Comfortable handling high volumes of calls and emails
*High attention to detail and accuracy
*Proactive and able to meet deadlines
Nice to Have
*Experience within property management or lettings
*Familiarity with SLM, FixFlo, or Qube
*Understanding of housing and landlord compliance
What We’re Looking For
*A proactive, solutions-focused individual who thrives in a fast-paced environment
*A team player with a strong customer-first mindset
*Someone committed to delivering high-quality service and continuous improvement
Benefits
*Pension contribution up to 15%
*Annual performance-related bonus
*Share schemes (including free shares)
*Flexible benefits (including retail discounts)
*24 days holiday + bank holidays
*Wellbeing initiatives and enhanced parental leave
About the Company
A forward-thinking organisation focused on building inclusive, modern communities and delivering high-quality residential experiences. Committed to diversity, inclusion, and employee well-being, with a strong emphasis on supporting colleagues to perform at their best.