My client provides Inventory Management services within the lettings industry, they currently have over 80 franchised offices nationwide.
They are seeking a highly organised and proactive Training Co-ordinator to join a growing franchised business.
This role sits within the training department and plays a critical part in maintaining brand consistency, operational excellence, and franchisee success.
The successful candidate will manage the end-to-end training lifecycle for both new and existing franchisees—ensuring a structured, engaging, and high-quality learning experience across the network.
Key Objectives of the Role
*Ensure all franchisees receive a consistent and high-quality onboarding experience
*Support the delivery of ongoing training and operational development
*Maintain alignment with brand standards, systems, and procedures
*Act as a central point of coordination across training, operations, and support teams
Core Responsibilities
1. Onboarding & Initial Training
*Take ownership of an excellent onboarding journey for new franchisees
*Monitor progress and provide guidance throughout the initial training phase
2. Content Maintenance
*Work closely with internal trainers to:
*Update and maintain operations manuals
*Refine training modules and materials
3. Logistics & Scheduling
*Coordinate all training activity, including:
*Scheduling sessions (virtual and in-person)
*Managing training calendars
*Booking trainers and resources
*Oversee virtual learning platforms and ensure smooth delivery
4. Performance Monitoring
*Track franchisee engagement, attendance, and performance:
*During onboarding
*Through the first 12 months of trading
*Provide reporting and insights to the wider team
5. Ongoing Support
*Act as a key point of contact for franchisees
*Provide guidance or direct queries to the appropriate internal departments
Candidate Profile
Essential Skills & Experience
*Strong organisational and coordination skills
*Good communication and stakeholder management skills
*Ability to manage multiple workstreams simultaneously
*High attention to detail and process-driven mindset
Why This Role Matters
This position plays a crucial role in ensuring that all franchisees:
*Operate consistently across the network
*Deliver services in line with brand expectations
*Feel supported throughout their journey
Ultimately, this role underpins network performance, customer experience, and brand reputation.
Salary on offer
*£28,000 (Pro-rata)
Hours Of work
*Part Time role, 3 days a week
*This can be 3 full days or split across the week