ServiceNow Technical Architect - DV Cleared
Location: Remote (UK-based with travel to client sites)
Salary: £80,000 – £100,000 per annum + 10% annual bonus
Clearance: Must hold active DV (Developed Vetting) clearance
We are seeking an experienced ServiceNow Technical Architect to join a high-performing delivery team, leading the design and delivery of complex ServiceNow solutions across enterprise and public sector environments. This is a remote role with UK-based travel to client sites as required.
This is a senior, client-facing position suited to a technical leader who combines deep platform expertise with strong stakeholder engagement skills. You will define architectural direction, guide delivery teams, and play a critical role in shaping large-scale ServiceNow programmes.
Key Responsibilities
Architectural Leadership
* Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB
* Define architecture standards, integration patterns, and platform strategy across engagements
* Produce high-quality solution architecture and design documentation
* Ensure all solutions align with best practices, are scalable, and remain upgrade-safe
Delivery & Technical Governance
* Act as the senior technical escalation point across the full delivery lifecycle
* Conduct design and code reviews, ensuring quality and consistency
* Identify and mitigate technical risks across programmes
* Oversee platform health including performance, instance strategy, and upgrade planning
Client Engagement & Pre-Sales
* Build trusted relationships with senior client stakeholders
* Lead solution workshops, scoping sessions, and architectural discussions
* Translate complex requirements into clear, deliverable technical solutions
* Support pre-sales activities including proposals and demonstrations
Leadership & Practice Development
* Mentor and develop consultants across the technical team
* Contribute to best practices, reusable assets, and internal capability development
* Stay current with ServiceNow platform innovations, including AI capabilities
* Help shape the ongoing growth and maturity of the technical practice
Skills & Experience
* Proven experience as a ServiceNow Technical Architect or senior technical lead
* Deep expertise across ITSM, ITOM, and CMDB / CSDM
* Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security
* Hands-on development capability across Flows, Business Rules, Script Includes, UI Policies, and custom applications
* Experience delivering complex, enterprise-scale solutions end-to-end
* Strong leadership and stakeholder management skills
* Excellent communication skills, able to engage both technical and non-technical audiences
* Must hold active DV security clearance
* ServiceNow certifications such as CSA and CIS-ITSM (CTA desirable)
Desirable
* ServiceNow Certified Technical Architect (CTA) or working towards
* Experience with AI/ML capabilities within the ServiceNow platform
* Background in public sector, defence, or highly regulated environments
* Additional ServiceNow certifications across ITOM or other modules
* Knowledge of ITIL frameworks
Benefits
* Private medical insurance
* Death in service cover
* Ongoing training and certification support
* 10% annual bonus
* Share scheme
This is a key leadership role offering the opportunity to work on complex, high-impact ServiceNow programmes, influence architectural direction, and play a central role in delivering innovative solutions within a secure environment. Apply now to take the next step in your career.