Key Account Administrator
*Annual Salary: To be discussed
*Location: Crawley, West Sussex
*Job Type: Full-time
Reed is partnering with a well-established business to recruit a Key Account Administrator. This role will act as the main point of contact between the company and its customers, supporting key accounts and online drop-ship partners with orders, enquiries, logistics, and customer communications.
The position requires strong organisation, attention to detail, and the ability to resolve issues quickly in a fast-paced environment.
Day-to-day duties of the role:
*Act as the primary point of communication between Company and business customers.
*Attend customer meetings virtually or in person to address any queries or issues.
*Respond promptly to quotations, order enquiries, and forecast requests, especially for online drop ship operations.
*Expedite the processing of Purchase Orders, including electronic drop ship orders, ensuring customers are regularly updated.
*Communicate lead times and potential impacts on customer Purchase Orders effectively.
*Coordinate with the warehouse to ensure timely delivery to the correct customer locations.
*Liaise with logistics companies and customers for the collection and delivery of orders.
*Prepare customer-specific labelling and communicate any new requirements to the appropriate staff.
Required Skills & Qualifications:
*Exceptional customer service skills.
*Strong administrative and organisational abilities.
*Excellent written and verbal communication skills.
*Ability to handle multiple tasks in a high-volume, rapidly changing environment.
*Strong attention to detail.
*Confidence, patience, politeness, tact, and diplomacy when dealing with challenging situations.
*Knowledge of inventory systems such as Net Stock and Virtual Stock Drop Ship platform.
*Proficiency in computer skills, including MS Office; Sage X3 is preferred.
Benefits:
*Competitive salary.
*Opportunity to work with a historic brand known globally for quality and reliability.
*Dynamic and supportive work environment.
Apply now so you don’t miss out on this opportunity.