Our client is seeking a Scheduler to join their busy and supportive planning team. This is working for a leading brand trusted by some of the world’s leading hospitality, catering and foodservice businesses.
You’ll work in a team of four and play a key role in coordinating and allocating work for around 65 field-based Service and Installation Technicians, ensuring jobs are scheduled efficiently and customer needs are met on time.
Key Responsibilities for a Scheduler:
*Allocating technicians for repairs required.
*Ensuring calls requiring further work are checked and updated in a timely manner.
*Planning with Technicians for return visits within 48 hours to an SLA.
*Liaising with internal colleagues within the other service support teams.
*Managing expectations of clients or when repairs/ servicing will be completed.
Key Skills for a Scheduler:
*Experience in a planning and/or scheduling focused role.
*Able to manage time and work under pressure to tight deadlines.
*Able to manage the demands of numerous tasks
*Team Player.
Key Benefits for a Scheduler:
*25 days annual leave, plus bank holiday
*Hybrid working
*Pension Scheme
*Staff Perks & Saving Scheme
If the above is of interest to you, and you have scheduling or Service Call Planning experience, please apply today to find out more.