OverviewOur client is seeking a Service Manager to lead and develop specialist support services for women experiencing multiple disadvantages, including those involved in street-based sex work. This is a part-time opportunity to join a highly respected organisation delivering trauma-informed, person-centred support within the community.
The successful candidate will oversee key service areas, including a health hub and group-based support, while working collaboratively across outreach and casework teams. This role offers the opportunity to make a meaningful impact by supporting women to move from crisis towards independence.
Responsibilities• Lead the delivery and ongoing development of health-based and group support services.
• Manage and support a team of specialist caseworkers delivering one-to-one support.
• Work collaboratively with other service managers to ensure effective integration across outreach and casework services.
• Build and maintain strong partnerships with external stakeholders, including healthcare providers and community organisations.
• Ensure services are delivered in line with trauma-informed principles and best practice.
• Support and engage volunteers contributing to service delivery.
• Contribute to operational planning, service improvement, and organisational objectives.
• Participate in outreach and on-call rotas as required.
Requirements• Proven experience in service delivery and people management within a health, social care, or community setting.
• Strong understanding of trauma-informed approaches and supporting individuals with complex needs.
• Excellent communication and stakeholder management skills.
• Ability to lead, motivate, and develop teams in a supportive and inclusive environment.
• A solutions-focused, values-driven approach with a commitment to delivering high-quality services.
• Experience working with marginalised or vulnerable groups is highly desirable.
Benefits• External supervision and reflective practice to support wellbeing and professional development.
• Generous annual leave package, including additional wellbeing leave and time off in lieu.
• Enhanced family leave and sick pay provisions.
• Access to Employee Assistance Programme and health support plans.
• Flexible working arrangements, including a potential four-day working week (subject to pilot outcomes).
• Cycle scheme and pension options.
Application ProcessTo apply, please submit your CV and a supporting statement outlining your suitability for the role via the application method provided by our client. Applications will be reviewed against the essential criteria, and shortlisted candidates will be invited to interview.