A Service Controller coordinates engineers and resources to deliver a reliable, responsive technical service, ensuring customer satisfaction through efficient job dispatch, fault resolution, and clear communication. The role also involves managing warranties, breakdowns, parts, and engineer performance while meeting health & safety, operational, and financial targets.
Client Details
The employer is a well-established medium-sized company operating within the retail industry. With a strong reputation for delivering quality services, they are committed to maintaining high standards within their accounting and finance functions.
Description
*Dispatch and coordinate engineers to deliver a timely, efficient service
*Resolve technical faults, breakdowns, and customer issues
*Manage warranties, parts, work in progress, and quotes
*Support and monitor engineer performance and H&S compliance
*Meet customer satisfaction, operational, and financial targets
Profile
A successful Service Controller should have:
*Strong technical knowledge with the ability to diagnose and resolve service issues
*Excellent communication and customer service skills
*Highly organised, able to prioritise and work under pressure
*Confident team coordinator with a focus on health & safety
*Proficient in IT systems (e.g. SAP, Excel, warranty platforms)
Job Offer
*Competitive salary between £30,000 per annum.
*Comprehensive benefits package to support your professional and personal needs.
*Permanent role with opportunities for growth and development.
*A supportive and structured environment within the retail industry.
*Convenient location in Warrington with potential for career progression.
If you are a motivated individual seeking a rewarding role as a Finance Service Controller, we encourage you to apply today!