Internal Account Support Team Leader
  • England,South West,Dorset
  • Full Time, Permanent
  • £35,000 - £40,000 per annum
Job Description:
Internal Account Support Team Leader - £35,000 + Bonus - Poole, Dorset
Full-Time | Permanent | Leadership OpportunityWe’re recruiting for an Internal Account Support Team Leader in Poole, Dorset. This is a fantastic opportunity to step into a hands-on leadership role, where you’ll shape team performance, improve processes, and play a key role in delivering a consistently high level of service to customers.

What’s in it for you?
*£35,000 basic salary + monthly profit share bonus
*Holiday buy-back scheme
*Company sick pay
*Free onsite parking
*Free lunch every Friday + regular social events
*Cycle to Work scheme & wellbeing support
*Employee Assistance Programme
*Real opportunity to develop and progress within a growing business
Key Responsibilities:As Internal Account Support Team Leader, you’ll lead from the front and ensure your team delivers consistently high standards:
*Lead, motivate, and develop the Internal Account Support team
*Conduct regular 1:1s, coaching, and performance reviews
*Monitor KPIs and identify opportunities to improve performance and processes
*Oversee escalated customer queries and ensure timely resolution
*Manage workload across the team to maintain service levels
*Work closely with sales, operations, and logistics teams
*Support order processing and ensure smooth day-to-day account handling
*This is a "lead from the front" role, combining people management with operational involvement.
What we’re looking for:To succeed as Internal Account Support Team Leader, you’ll bring strong leadership and operational experience:
*Experience leading or supervising a team in a fast-paced environment
*Strong background in customer service, account support, or internal sales
*Comfortable working with KPIs, targets, and performance metrics
*Confident communicator with the ability to motivate and develop others
*Highly organised with the ability to prioritise and adapt
*Experience using CRM/ERP systems (advantageous)
If you’re ready to take the next step into a Team Leader role in Poole, Dorset where you can make a real impact, apply today.
Job Number BS1004 / INDINDUSTRIALWC
Location Poole, Dorset
Role Internal Account Support Team Leader
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Job number 3690803

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Company Details:
PLATINUM RECRUITMENT CONSULTANCY LIMITED
Our story began in sunny Bournemouth in 2005 with just 1 recruiter and a passion for the Hospitality industry. Like every new business, the early year...
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