AR857 - Hire Manager

Location: Burton Latimer

Salary: £36,000+ Benefits

Overview:

First Military Recruitment are currently seeking a Hire Manager on behalf of one of our clients.

The successful candidate will be responsible for leading the short-term hire and sales administration function, ensuring efficient day-to-day operations, high levels of customer service, and strong team performance.

Our client strongly encourages applications from ex-military personnel; however, all candidates will be considered.

Duties and Responsibilities:
*Manage the day-to-day operations of the hire department.
*Lead the team across all areas of short-term hire, including scheduling, customer communication, transport bookings, quotations, and invoicing.
*Support sales administration processes, including preparing sales packs, raising and issuing purchase orders, and liaising with suppliers.
*Ensure accurate data entry and tracking of equipment orders within the operating system.
*Oversee the booking-in process for delivered equipment and ensure timely invoicing.
*Work with third-party finance companies on sale and buy-back agreements.
*Ensure all hire and sales administration is completed accurately and within required timeframes.
*Develop and maintain relationships with existing suppliers while identifying new cross-hire opportunities.
*Build strong customer relationships and resolve issues promptly and effectively.
*Take ownership of day-to-day operational challenges and drive resolutions.
*Collaborate closely with service and sales teams to ensure smooth operations.
*Ensure compliance with CRM system usage and contribute to ongoing process improvements.
*Support the development and continuous improvement of internal systems.
*Encourage team development and personal growth in line with business needs.
*Support the team in achieving KPI targets.
*Act as a representative of the company, maintaining professionalism and high service standards at all times.
Skills and Qualifications:
*Knowledge of plant and/or equipment hire is desirable.
*Previous experience managing or leading a team.
*Strong organisational and administrative skills.
*Proactive and self-motivated approach to work.
*Excellent customer service skills.
*Strong communication skills, both verbal and written.
*Confident using Microsoft Office and CRM systems (e.g., Protean).
*Ability to work collaboratively as part of a team.
*Experience within the service or hire industry is advantageous but not essential.
Location: Burton Latimer

Salary: £36,000+ Benefits