Senior Test Analyst
Location: Marlow | Salary: Competitive


VIQU is recruiting a Senior Test Analyst / QA Engineer to join a leading UK IT services organisation, supporting a major ServiceNow implementation within their Business Systems team. This is a hands-on QA role focused on delivering high quality testing across in-house developments and third-party platforms, with a strong emphasis on ServiceNow ITSM and CSM.


Key Responsibilities


*Create, review and execute test plans, test scripts and test cases
*Perform functional, regression, manual and automation testing
*Test across ServiceNow ITSM and CSM modules
*Work closely with developers, business analysts, product owners and Scrum teams
*Review user stories and technical specifications to define test coverage
*Log, track and manage defects through to resolution
*Ensure changes meet business requirements prior to release
*Support continuous improvement across the ServiceNow testing function


Key Requirements


*Strong background in software testing / QA
*Experience in manual testing with some exposure to automation (Selenium desirable)
*Hands-on experience testing ServiceNow ITSM and CSM
*Experience working in Agile delivery environments
*Understanding of SDLC and structured testing approaches
*Experience using tools such as Jira, Zephyr or Azure DevOps
*Strong understanding of ITIL processes
*Confident communicator with the ability to work with technical and non-technical stakeholders
*Strong attention to detail and a pragmatic approach to testing


Desirable Skills


*ServiceNow ATF experience
*ISTQB or ServiceNow certifications
*Exposure to performance, load or security testing
*Experience with ServiceNow TPSM
*Broader automation framework experience


To Apply: Contact Phoebe Rees via the VIQU website or LinkedIn. Referral bonus available (T&Cs apply).