Air Freight Import Coordinator


Gatwick Area
£26,500 – £32,000 (Depending on Experience)
Monday–Friday, 09:00–18:00
We are currently supporting a well-established and expanding freight forwarding organisation in the appointment of an Air Freight Import Coordinator to join their operations team.
This position is suited to an individual with a solid understanding of air import procedures who is looking to further develop their expertise within a fast-paced, detail-driven environment. You will take ownership of shipments from origin through to final delivery, ensuring operational efficiency and a consistently high level of client service.
Key Responsibilities*Coordinate international air freight import shipments from booking through to final delivery
*Act as a primary point of contact for clients, overseas agents, and carriers
*Proactively monitor shipment progress, identifying and resolving any operational issues
*Prepare and review shipping documentation in line with regulatory requirements
*Liaise with customs agents to support clearance processes
*Manage job costing, accruals, and invoicing with a high degree of accuracy
*Maintain detailed and up-to-date records within internal systems
*Ensure all activities are completed in accordance with company procedures and compliance standards
Candidate Profile*Demonstrable experience within air freight imports or freight forwarding operations
*Working knowledge of UK import procedures and customs processes (CDS/CHIEF advantageous)
*Strong organisational capability with the ability to manage multiple shipments concurrently
*Excellent communication skills, both written and verbal
*High level of attention to detail and problem-solving ability
*Confident in the use of operational systems and Microsoft Office
*A proactive, professional, and solutions-focused approach
What’s on Offer*Competitive salary aligned to experience
*Opportunity to join a growing and reputable freight forwarding business
*Ongoing training and professional development
*Clear scope for progression within operations
*Exposure to wider freight services, including exports and specialist movements
*Supportive and collaborative team environment
Benefits*20 days holiday + bank holidays
*Company pension (following probation)
*Company laptop
Additional Information*Participation in a paid weekend rota (1 in 3) following successful completion of probation, supporting time-critical air freight movements