Are you a customer service executive with hands-on experience managing orders from receipt through to delivery? Do you thrive in a fast-paced environment where great communication and attention to detail are everything? Do you have experience working manufacturing or distribution? If so, this could be an excellent next step.


The Role - Customer Services Executive
As Customer Services Executive you will act as the primary point of contact for your customers, taking full ownership of their orders and ensuring a seamless experience throughout. Key responsibilities include:
*Receive, process and manage UK and international customer orders end-to-end
*Track orders from receipt through to delivery, providing proactive updates at every stage
*Act as the main customer contact - managing queries, complaints and requests through to resolution
*Coordinate shipments and arrange collections, liaising with hauliers and customers to ensure smooth delivery
*Liaise with Manufacturing Planning to align customer orders with production schedules
*Prepare and process all UK, export and import documentation accurately
*Ensure compliance with HMRC regulations relating to the movement of excise goods
*Maintain accurate customer records and order data across multiple systems and platforms
*Build strong cross-functional relationships with production, planning, accounts and commercial teams
*Support the Commercial team and contribute to continuous improvement of customer service processes
What We’re Looking For - Customer Services Executive
Essential:
*Proven customer service experience with direct responsibility for order processing and order management
*End-to-end order management experience: receipt, processing, tracking, delivery coordination and issue resolution
*Experience handling customer complaints and delivery issues through to resolution
*Confident liaising across internal departments - including manufacturing or production planning - to fulfil orders
*Strong communication skills, both written and verbal, with the ability to manage customer expectations proactively
*High attention to detail and experience working with order processing or data entry systems
*Ability to multitask and prioritise across a varied and fast-paced workload
Desirable:
*Experience within a manufacturing
*Export, import or customs documentation experience
*Knowledge of HMRC excise goods regulations
*Minimum 3 years’ experience in a similar role
What You’ll Get - Customer Services Executive
*£28,000 - £35,000 depending on experience
*Performance bonus scheme (up to 5% of salary)
*Generous pension contribution
*Life insurance (death in service)
*24 days holiday plus bank holidays
*Investors in People accredited, independent family business
*Fully office-based, Monday to Friday - Witham, Essex


Location and Eligibility
*Must be based within a reasonable commute to Witham
*Must have full right to work in the UK
Apply now if you are a motivated Customer Services Executive looking for your next opportunity and ready to take the next step in your career.