Senior Travel Consultant
Aberdeen
Office/ Hybrid

About the Role
We are seeking an experienced and customer-focused Senior Travel Consultant to join a operations team. This role represents the highest standard of service delivery, providing expert support to clients with complex travel requirements.
Building on core travel consultancy experience, you will deliver exceptional customer care, manage intricate itineraries, and handle urgent travel situations with confidence and professionalism. You will also play a key role in mentoring colleagues and supporting the wider team in adopting best practices and new technologies.
Key Responsibilities
*Provide expert support for complex international travel, including marine, offshore crew changes, and corporate travel.
*Manage high volumes of complex bookings efficiently while meeting customer service level agreements (SLAs).
*Handle emergency situations and travel disruptions, ensuring swift resolution and clear communication with clients.
*Build and maintain strong, long-term relationships with customers, understanding their individual needs and preferences.
*Develop in-depth knowledge of airlines, fares, routes, and travel suppliers to deliver the best solutions.
*Utilise travel technologies and GDS systems to a high standard, ensuring efficient and accurate bookings.
*Gather and share customer feedback to support continuous service improvement.
*Represent the business in customer meetings, reviews, and new business pitches.
*Support new client acquisition by providing quotations and building trust from first contact.
*Act as a role model within the team by promoting best practices and high service standards.
*Embrace and support the implementation of new technologies and innovative solutions.
*Mentor and support junior team members, contributing to their development and overall team performance.
Candidate Requirements
*Education to HND, A-Level/Highers (or equivalent) with proven experience in business travel operations.
*Strong expertise in marine/offshore travel or complex international corporate travel.
*In-depth knowledge of travel suppliers, fares, and routing.
*High proficiency in GDS systems and travel technology platforms.
*Excellent customer service and relationship management skills.
*Ability to remain calm and effective when handling emergencies and disruptions.
*Strong communication skills and the ability to mentor and support colleagues.
If you are interested please contact