Service Desk Engineer
other jobs ALTERED RESOURCING LTD
Added before 2 Days
- England,East of England,Norfolk
- Full Time, Permanent
- £30,000 - £35,000 per annum
Job Description:
Job Title: Second Line Helpdesk Engineer
Location: Hybrid working, Norfolk
We have an exciting opportunity with an established & growing organisation who offer great training for a second line helpdesk engineer. This company can offer an attractive hybrid working pattern and offer a great benefit package. They are a leading provider within their specialised sector.
Responsibilities:
*Provide second line technical support across a broad range of hardware, software, and network issues.
*Troubleshoot and resolve escalated incidents within agreed SLAs.
*Support users with operating systems (Windows, MacOS), Microsoft 365 etc.
*Administer Active Directory, network protocols (TCP/IP, DNS, DHCP), and remote access tools.
*Deliver a high standard of customer service.
*Manage and prioritise multiple open incidents effectively.
What they are looking for from you:
You should have experience working in a service desk/technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows/MacOS, and Active Directory. You must be able to manage your workload and prioritise tasks.
Nice to have’s:
*Certifications e.g. CompTIA A+, Microsoft MTA, or ITIL Foundation.
*Experience with PowerShell or similar.
*Experience with MDM solutions, like Intune.
*Knowledge of ConnectWise PSA/RMM or similar.
Package & Benefits
*Pension
*Health insurance
*Training plan & paid study time
*25 days’ holiday + Bank Holidays
*Family-friendly flexibility
*Excellent career progression opportunities
*Free parking
Please apply or contact Altered Resourcing for more info.
Location: Hybrid working, Norfolk
We have an exciting opportunity with an established & growing organisation who offer great training for a second line helpdesk engineer. This company can offer an attractive hybrid working pattern and offer a great benefit package. They are a leading provider within their specialised sector.
Responsibilities:
*Provide second line technical support across a broad range of hardware, software, and network issues.
*Troubleshoot and resolve escalated incidents within agreed SLAs.
*Support users with operating systems (Windows, MacOS), Microsoft 365 etc.
*Administer Active Directory, network protocols (TCP/IP, DNS, DHCP), and remote access tools.
*Deliver a high standard of customer service.
*Manage and prioritise multiple open incidents effectively.
What they are looking for from you:
You should have experience working in a service desk/technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows/MacOS, and Active Directory. You must be able to manage your workload and prioritise tasks.
Nice to have’s:
*Certifications e.g. CompTIA A+, Microsoft MTA, or ITIL Foundation.
*Experience with PowerShell or similar.
*Experience with MDM solutions, like Intune.
*Knowledge of ConnectWise PSA/RMM or similar.
Package & Benefits
*Pension
*Health insurance
*Training plan & paid study time
*25 days’ holiday + Bank Holidays
*Family-friendly flexibility
*Excellent career progression opportunities
*Free parking
Please apply or contact Altered Resourcing for more info.
Job number 3692898
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