Your new company

My client is looking for a Client Relations Manager to play a key strategic role in supporting and growing their UK business. Acting as the primary point of contact for a portfolio of clients, you will manage relationships end to end, ensuring excellent service, proactive communication, and strong collaboration across sales, operational, and support teams.
Your new role

Working closely with the Sales & Marketing team, you will take ownership of publishers who have signed up for sales representation services, managing their journey from onboarding through to established and successful working relationships. You will also contribute to brand building activity by creating and sharing marketing content, and presenting outcomes and insights to senior colleagues.


*Act as the main point of contact for assigned publisher clients, managing all queries and communication in a clear and proactive manner.
*Provide clients with regular sales updates and highlight relevant marketing opportunities.
*Advocate for client needs internally while clearly representing business requirements back to publishers.
*Collaborate with cross functional teams to deliver optimal outcomes for clients.
*Ensure publishers meet metadata, operational, and system requirements to remain on their critical path.
*Schedule, organise, and run client meetings, sales conferences, and presentations (in person and virtual).
*Accurately minute meetings, capturing action points, owners, and deadlines.
*Work closely with Business Operations on client onboarding and offboarding activity.
*Drive process improvement by gathering client feedback and contributing system and workflow enhancement ideas.
*Devise, create, and distribute content marketing campaigns across social media, digital platforms, newsletters, events, and print.
*Collate, analyse, and present marketing outcomes using data driven insights to inform future activity.
*Maintain up to date knowledge of company systems, procedures, and processes, and support training of colleagues when appropriate.
*Ensure compliance with Health & Safety policies and company procedures

What you’ll need to succeed

If you are highly organised, customer focused, and comfortable managing multiple priorities in a fast paced environment. You communicate confidently with stakeholders at all levels and take a proactive, solution-focused approach to challenges this could be the right role for you.
Essential requirements:
*GCSEs including English and Mathematics
*Minimum of 3 years’ experience in publishing or a related field
*Proficient in Microsoft Office applications
*Strong customer relationship management skills
*Excellent written and verbal communication skills
*Strong organisational and time-management abilities
*Confidence using marketing tools such as Canva
*High attention to detail and a calm, professional approach under pressure
*Flexible, collaborative, and comfortable working as part of a small team
*Willingness to travel occasionally within the UK and internationally
What you’ll get in return
*Competitive salary of £33,500
*Training and development opportunities
*Free onsite parking
*Free hot drinks
*Service awards and recognition
*A collaborative and supportive working environment

What you need to do now


If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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