Rare and exciting opportunity to join our client based in Stroud who believe in a collaborative culture and a rewarding work environment, where people can be themselves and feel supported to reach their full potential!


Our client is a leading sustainable premium well-known brand, and they are expanding their team and seeking versatile individuals who are keen to excel and be a part of the success story. Career progression with support and full training provided.


Responsibilities:
- Handle incoming emails, webchats and calls, providing accurate information and resolving queries efficiently
- Assist in dispatching customer orders using couriers and ecommerce platforms
- Manage online chat function and handle customer inquiries via email and telephone
- Learn and maintain in-depth knowledge of the product offering
- Advise customers on product options
- Provide excellent customer service and ensure high levels of satisfaction
- Assist in other areas of the business during off-peak periods


Candidate Attributes:
- Strong communication and interpersonal skills
- Basic computer skills for order processing
- Ability to multitask, prioritize, and manage time effectively


Hours – Monday – Friday - 37.5


Salary - £24k - £25k +
Increased annual leave with length of service
Learning and development opportunities
Company social events
Nest Pension contributions
Free on-site parking
Employee product discount
Career progression with support and training