Head of Operations | Retail | Harrogate | c.£55k
Hybrid - 2/3 days on site
The Role
Reporting directly to senior leadership, the Head of Operations will own the end-to-end supply chain and operational strategy. This includes procurement, inbound logistics, fulfilment oversight via external partners, and delivery performance across multiple markets. The role requires a balance of strategic thinking and day-to-day execution, with a strong emphasis on building resilient partnerships and driving continuous improvement.
Key Responsibilities
*Lead and optimise the full supply chain, from supplier management through to final-mile delivery
*Develop and maintain strong, performance-driven relationships with third-party logistics providers (3PLs) and freight forwarders across international markets
*Act as the primary owner of 3PL performance, ensuring service, cost, and scalability requirements are consistently met
*Own operational KPIs including cost, service levels, lead times, and inventory efficiency
*Identify and implement process improvements to support scalability and peak trading demands
*Collaborate cross-functionally with commercial, product, and finance teams to align operational strategy with business goals
*Manage forecasting, stock planning, and inventory risk to ensure optimal availability and working capital efficiency
*Oversee contract negotiation and performance management of external partners
*Lead, mentor, and develop a small, high-performing operations team
About You
*Proven experience in a senior operations or supply chain leadership role, ideally within e-commerce or consumer goods
*Strong track record managing and influencing 3PL providers and freight forwarding partners
*Commercially astute, with the ability to balance cost control and customer experience
*Comfortable operating in a fast-paced, evolving environment with a hands-on approach
*Excellent stakeholder management and communication skills
*Data-driven mindset with experience using KPIs and metrics to inform decisions
*Experience scaling operations within a growing business is highly desirable
BH36083