SERVICE SALES ENGINEER – Electrical/Electronics Industry
Hours: Monday to Thursday 8:30 to 17:00 and 8:30 to 14:00 on Friday
After training the job will be a hybrid of homeworking and Fareham Office
Location: Fareham PO15
To be responsible for ensuring that all internal and external customer inbound calls and emails are responded to in a timely manner and in line with departmental procedures whilst maximising all new enquiries and leads from enquiry through to the accurate processing of sales orders.
Key Responsibilities:
• To answer all incoming calls in a timely manner
• To ensure that all enquiries and leads are responded to within timescales set out in company procedures
• To proactively chase and close live enquiries
• To chase existing enquiries with the aim to win or requote
• To acknowledge new sales leads within set timescales and to regularly monitor the Sales Inbox
• To accurately create and process quotations
• Proactively raising any potential issues to the Head of Sales
• Accurate use of the CRM system including logging all activities and to ensure that live quotes are converted to sales orders
• To maintain business acceptable margins
• To ensure all sales orders are processed adhering to the Sales Order Acceptance Procedure.
• All anomalies to be followed, chased and resolved within timescales set working with internal departments to ensure resolution
• Co-ordination of account management activities with the relevant Business Development Manager including organising visits, quote generation and follow up, and resolving account problems.
• Regular follow up of allocated leads and quotations.
• Ensuring that a professional presentation is maintained at all times.
• All paperwork and systems are adhered to with any issues immediately reported.
• The Head of Sales is informed immediately it becomes evident that further materials, support or equipment is needed to safely and reliably complete the function
• Any other
KPI’s: As outlined in Objectives
Company Values and Capabilities:
Energy and Engagement – We have a passion for the business where we embrace change and seek continuous improvement in all that we do.
Think Customer – We are committed to providing exceptional service by putting customers at the centre of everything we do.
Winning Team – We develop strong team ethics through integrity and personal development, in an environment of mutual respect, encouragement and recognition.
Drive for Results – We drive the business focusing on results through technical excellence, quality, efficiency, and sustainability.


Knowledge and Experience:
• Understanding of electrical systems or electronics.
• Good presentation skills
• Good IT skills
Attributes Required:
• A Good team player
• Able to work accurately to strict deadlines
• Able to manage time effectively
• Able to communicate at all levels
Relationships:
The position requires close collaboration with several internal and external stakeholders:
• Customers
• Internal staff
• Departmental line managers