FIELD SERVICE ENGINEER
Locations - Wembley, Croydon, Dartford, Enfield
We have an exciting opportunity for a Field Service Engineer to join our team to install and provide technical support to our coffee, vending and water equipment to the standard required by our clients.
This is a great opportunity for a customer focused individual to join a fast-growing coffee, water, and vending company.
Responsibilities - Technical Service Support
*Completing machine filters/de-scales
*Working closely with the service desk daily
*Managing and recording service response to machine breakdowns and ensuring KPI’s and standards are met or exceeded
*Carrying out any necessary repairs or services and reporting any major faults to ensure that all machines are always in good working order
*Using Vend Manager on smartphone to respond to service calls and complete calls & service reports
*Completing all necessary book/paperwork to Company standards
*Liaising with relevant sub-contractors to complete certain machine repairs
Installations
*Installing machines with other engineer(s) and/or sub-contractors where appropriate
*Installing coin mechanisms and card readers
*Registering all equipment on Vend Manager and/or other relevant software
*Managing customer satisfaction throughout and post installation
Vending machine portfolio includes:
*Evoca snack/cold drinks vending machines and tabletop/floor standing drinks machines
*Coffetek tabletop/floor standing drinks machine range
*Cimbali coffee machine range: S15/ S20/ S30
*WMF coffee machine range: 1100s/1500s/5000s/9000s
*Borg & Overstrom water coolers
*Aqua Libra - Illimani taps
Role Requirements
*Full UK driving licence - ESSENTIAL no more than 6 points NO DD or DR related offences*
*DBS Certificate - ESSENTIAL for this role due to our clients from Schools, Hospitals, Healthcare providers etc
*2-3 years’ experience as a field service engineer
*Excellent customer service skills
*Strong external and internal communication skills
*Live locally to Greater London
*Experience with Evoca, Coffetek and fresh milk coffee equipment as well as Vend Manager or a similar vend management system (Preferred)
* Applicants will be required to drive a company vehicle so must hold a full clean UK driving licence.
Salary & Benefits
*Competitive basic annual salary of £32K+
*4 weeks (20 days) paid holiday which increases year on year
*Company van
*Full expense reimbursement
*Company phone with vend management software
*Extensive training and development
For more details regarding this role, please speak to Michelle Ings, HRGO London & Essex office or email
Please also regster online with hrgo.co.uk