Our client is currently recruiting for a Training Manager to help lead & shape their learning and capability development across their operations function.
This is a hybrid based role, 3 days on site/ 2 days remote.
Key Responsibilities for the Training Manager
*Develop and own a clear Operations learning and capability strategy aligned to customer outcomes, regulatory requirements and organisational priorities.
*Design structured learning pathways, capability frameworks and skills matrices that support progression from onboarding through to advanced expertise.
*Lead the delivery of engaging, practical and blended training programmes covering operational processes, systems, customer experience behaviours, and compliance requirements.
*Build onboarding programmes that reduce time-to-competency and set colleagues up for confident, consistent performance from day one.
*Ensure all training meets internal standards and external regulatory obligations, working closely with operational, risk and compliance teams.
*Use data, insight and feedback to measure learning effectiveness and continuously improve capability outcomes across Operations.


Key Experience & Background for the Training Manager
*Significant experience in a Training Manager, Learning & Development or capability development role.
*A strong track record of designing and delivering end-to-end learning strategies and structured learning programmes.
*Experience working within customer operations, service delivery or similarly fast-paced operational environments.
*Confidence operating in regulated or compliance-driven settings, translating complex requirements into clear, effective learning.
*Excellent facilitation, communication and stakeholder engagement skills, with the credibility to partner with senior leaders.
*A practical, insight-driven approach, using data to evaluate impact and improve learning outcomes.
Please apply as directed!