Rewards and Benefits on offer;
*Permanent opportunity from day 1
*Monday – Friday working hours offering a healthy work/life balance
*Easily accessible offices
*Immediate start
*Competitive salary dependent on experience
*25 days annual leave + Bank Holidays
*Company pension scheme
*Opportunities for training and development, including educational pathways
*A supportive, collaborative working environment within a growing business
The Company you will be working with;
MTrec Commercial are proudly representing our prestigious client on their search to appoint an experienced Operational & Client Coordinator to join their team on a full time and permanent basis. If you experience within logistics, transportation or a similar role within a manufacturing-based company then this is the role for you! Please apply for an immediate response.
The Role you will be doing;
*Arrange outgoing deliveries, liaising with drivers and couriers to meet deadlines.
*Working with engineers to ensure client needs are met during the delivery process
*Ensure all documentation is completed at appropriate times and kept in order, including PODs for all outgoing deliveries.
*Conduct outbound calls to potential and existing customers, following active leads for outstanding quotes
*Supporting the work winning function, collaborating with internal stakeholders including engineering, test, commercial and business development
*Updating records on quote status to reflect the most relevant information, including the completion of customer account plans
*Maintain regular contact with customers, providing updates, responding to queries, and ensuring a positive customer experience
*Assisting with entering enquiries (new/revisions & variations) onto the system that have been requested from clients for a job that they are either tendering or have won. Enquires include specific information from the client that enables estimators to prepare quotations.
*Scheduling support for programmes and site teams as necessary
*Calling clients to request more information or discuss return dates
*General administrative tasks which will vary and develop over time in line with the needs of the business
*You will be working Monday – Thursday 8am – 4:30 and Friday 8am – 2pm
About You;
*Excellent communication and interpersonal skills, with confidence speaking to customers and suppliers by telephone.
*Ability to proactively chase leads and follow up opportunities in a structured and professional manner.
*Strong organisational skills with attention to detail.
*Comfortable working independently as well as part of a team.
*Competent IT skills, including Microsoft Office (Excel, Word, Outlook).
*Right to work in the UK.
Desirable (but not essential)
*Previous experience in logistics, transport coordination, or a similar role (manufacturing environment preferred)
*Previous experience in telesales/customer service
*Basic electrical knowledge or previous experience in the electrical industry
*Experience using CRM systems