Claims Advisor
Location: Colchester (office-based; hybrid working available after probation)
Salary: £26,000 - £28,000 per annum
Hours: Monday to Friday, 9:00am - 5:30pm
Requirement: Must be able to drive
Overview
The Claims Advisor is responsible for managing legal expenses insurance claims from initial notification through to settlement, ensuring claims are handled efficiently, compliantly and with a strong focus on customer service.
Claims may include personal injury (motor and non-motor), employment, contract disputes, property, landlord and tenant matters, clinical negligence and criminal prosecution.
You do not need prior experience in the insurance or legal sector - full training and ongoing support will be provided. This role is well suited to graduates or candidates looking to build a long-term career in claims or insurance.
What is involved
*Manage new and ongoing legal expenses insurance claims in line with policy terms and service standards
*Assess policy coverage and prospects of success, clearly explaining decisions to customers where claims are declined
*Liaise with policyholders, solicitors and internal teams to progress claims efficiently
*Appoint solicitors, agree instructions and monitor costs within authorised limits
*Ensure accurate and timely updates to the claims management system
*Handle inbound and outbound calls professionally, maintaining confidentiality and data protection standards
*Monitor claim progress, manage diaries and ensure agreed timescales are met
*Review settled claims, check legal invoices and support cost control processes
Why you
Essential:
*Strong verbal and written communication skills
*Excellent organisation and time management
*Confidence managing workload independently
*Good working knowledge of Microsoft Office
*Willingness to learn and develop within a professional environment
Desirable (not essential):
*Previous claims or insurance experience
*Legal expenses knowledge
What is in it for you:
*Benefits available from day one
*Private medical and dental insurance
*Company pension scheme
*Life assurance and income protection
*Worldwide travel insurance
*Wellbeing programme with financial rewards
*Employee Assistance Programme (24/7 confidential support)
*Eye care and glasses support
*Gym and lifestyle discounts
*Paid volunteering time and charity initiatives
If you are interested in this role, please apply with your up-to-date CV or call Rachel Dunham at Reed Ipswich for more details.