We are currently seeking a Logistics Coordinator to join a busy and growing team. This role sits at the heart of the business, acting as the key link between customers, internal teams, and logistics partners to ensure a smooth and efficient service from order to delivery.


Logistics Coordinator responsibilities:
*Act as the main point of contact for customers regarding orders, deliveries, and queries
*Process and manage customer orders accurately through internal systems
*Liaise with logistics providers, warehouses, and internal departments to coordinate deliveries
*Track shipments and proactively resolve any delays or issues
*Handle customer enquiries, complaints, and returns in a professional and timely manner
*Maintain accurate records and update customers with order status information
*Support continuous improvement of customer service and logistics processes


Skills & experience required:


*Previous experience in customer service, logistics, or supply chain coordination
*Strong communication skills and a confident phone manner
*Highly organised with excellent attention to detail
*Ability to prioritise tasks and work effectively in a fast-paced environment
*Problem-solving mindset with a customer-focused approach
*Comfortable using CRM, ERP, or order management systems
*Proficient in Microsoft Office (Excel, Outlook, Word)


Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.