Customer Liaison Officer Mobile/Field-Based | Temporary Contract | £21.38 per hour
Contract Dates: 4th May - 4th July 2025
Are you a people person with a passion for delivering outstanding customer service? Do you thrive working independently, making a real difference in people’s lives? If so, we’d love to hear from you.
About the Role
We have an exciting 2-month temporary opportunity for a Customer Liaison Officer to be the friendly, visible face of Guinness in the local area - building relationships with our renting customers, homeowners, and shared-owners. No two days will be the same. From managing lettings and tackling anti-social behaviour to conducting estate inspections and representing Guinness in court, you’ll be at the heart of everything we do for our communities.
What You’ll Be Doing
*Delivering a face-to-face customer service that truly reflects the Guinness way
*Coordinating with internal teams to resolve issues and exceed customer expectations
*Managing income, reducing debt, and keeping on top of your budget
*Handling anti-social behaviour, safeguarding concerns, fly-tipping and graffiti
*Completing health & safety and compliance checks, including fire risk assessments
*Building relationships with local stakeholders such as residents’ associations, local authorities and the police
*Maintaining accurate customer records and using data to drive continuous improvement
What We’re Looking For
*A natural communicator with excellent interpersonal skills
*Self-motivated and comfortable managing your own workload with minimal supervision
*Confident using mobile technology and IT systems out in the field
*Strong problem-solving ability and resilience when faced with challenging situations
*Experience working through legislative or organisational change
*A full, valid UK driving licence
Bonus Points For
*Experience in housing or property management
*Knowledge of social housing legislation
*Budget management experience
*A qualification in Housing or Tenancy Management
The Practicalities
This is a fully mobile role based within your defined customer area. You’ll need to be flexible for regular evening and weekend working, and occasional travel to regional and national meetings.
This is a great opportunity to gain valuable experience within a leading housing association. If you’re available from 4th May and ready to hit the ground running, we’d love to hear from you.