2nd Line IT Support Engineer
other jobs Digital Waffle
Added before 9 hours
- England,West Midlands,Birmingham
- Full Time, Permanent
- £30,000 - £38,000 per annum
Job Description:
Job Title: Level 2 Support Engineer - Networking & Infrastructure Generalist
Salary: £30,000 - £38,000
Location: Birmingham
A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure.
Key Responsibilities
*Provide Level 2 technical support across networking, infrastructure, and cloud services.
*Troubleshoot complex networking issues, including VLANs, routing, and switching.
*Configure and maintain VLANs, ACLs, and firewall policies.
*Diagnose Spanning Tree issues and network performance problems.
*Support and maintain firewall, switching, and wireless infrastructure.
*Perform firmware and software upgrades on networking equipment.
*Manage and maintain virtualisation environments (VM lifecycle management).
*Support Microsoft 365 services, including Exchange, Teams, and SharePoint.
*Assist with Azure infrastructure and understanding of cloud resource fundamentals.
*Support SAN storage environments and understand storage architecture basics.
*Perform remote troubleshooting of technical incidents and service requests.
*Work within an ITSM ticketing system, managing incidents, prioritisation, and escalation.
*Maintain and update technical documentation and knowledge base articles.
*Assist with backup technologies and data protection processes.
Required Skills & Experience
*Strong troubleshooting and analytical problem-solving skills
*Experience supporting:
*VLAN configuration and management
*Static routing on switches and firewalls
*ACL creation and modification
*Inbound and outbound firewall policies
*Spanning Tree troubleshooting
Firewall Experience
Experience supporting at least one of the following vendors:
*Check Point
*Cisco Meraki
*Juniper
Switching Experience
Experience supporting:
*HPE / Aruba
*Cisco Meraki
Wireless Networking
Experience supporting wireless environments including:
*HPE Aruba
*Cisco Meraki
*Cisco
Virtualisation
Experience supporting virtual environments including:
Hyper-V
*VM lifecycle management (create/delete/snapshots/maintenance)
*Virtual switch management
VMware
*VM lifecycle management
*Virtual switch management
Salary: £30,000 - £38,000
Location: Birmingham
A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure.
Key Responsibilities
*Provide Level 2 technical support across networking, infrastructure, and cloud services.
*Troubleshoot complex networking issues, including VLANs, routing, and switching.
*Configure and maintain VLANs, ACLs, and firewall policies.
*Diagnose Spanning Tree issues and network performance problems.
*Support and maintain firewall, switching, and wireless infrastructure.
*Perform firmware and software upgrades on networking equipment.
*Manage and maintain virtualisation environments (VM lifecycle management).
*Support Microsoft 365 services, including Exchange, Teams, and SharePoint.
*Assist with Azure infrastructure and understanding of cloud resource fundamentals.
*Support SAN storage environments and understand storage architecture basics.
*Perform remote troubleshooting of technical incidents and service requests.
*Work within an ITSM ticketing system, managing incidents, prioritisation, and escalation.
*Maintain and update technical documentation and knowledge base articles.
*Assist with backup technologies and data protection processes.
Required Skills & Experience
*Strong troubleshooting and analytical problem-solving skills
*Experience supporting:
*VLAN configuration and management
*Static routing on switches and firewalls
*ACL creation and modification
*Inbound and outbound firewall policies
*Spanning Tree troubleshooting
Firewall Experience
Experience supporting at least one of the following vendors:
*Check Point
*Cisco Meraki
*Juniper
Switching Experience
Experience supporting:
*HPE / Aruba
*Cisco Meraki
Wireless Networking
Experience supporting wireless environments including:
*HPE Aruba
*Cisco Meraki
*Cisco
Virtualisation
Experience supporting virtual environments including:
Hyper-V
*VM lifecycle management (create/delete/snapshots/maintenance)
*Virtual switch management
VMware
*VM lifecycle management
*Virtual switch management
Job number 3698838
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Founded in 2018, Digital Waffle specialises in finding the best Tech, Digital & Marketing talent across the UK, EU & USA. Our mission is simple, recru...