The Company:
Our client is a European leader in finance that has supported businesses for over 70 years. The organisation works with a wide range of sectors, including agriculture, food production and construction, as well as businesses delivering clean-energy, water and waste technologies. They partner with businesses to help enable growth and operational progress.


The Job:
On behalf of our client, we are seeking a Customer Service Advisor to join the Customer Services team. This role is responsible for delivering a positive experience to end-users, vendors, introductory sources, brokers and manufacturers across telephony, portal and email channels.
Reporting to the line manager, the advisor works closely with sales and internal departments to ensure accurate, professional responses. The role also involves managing account amendments on the mainframe system and maintaining strong relationships with key business partners to support the organisation’s reputation and growth.
Responsibilities will include
*Respond to customer and vendor enquiries via portal, telephone and email in a friendly, efficient and timely manner.
*Take ownership of excellent customer service delivery to end-users, intro sources and manufacturers in line with agreed SLAs.
*Liaise with sales and other internal departments to ensure consistent and accurate responses.
*Action customer account amendments on the mainframe system as notified by customers or external agencies.
*Build strong working relationships with key business partners to support and grow the company’s reputation.
*Carry out ad hoc duties as required by the line manager.
*Adhere to policies, procedures, guidelines, internal control frameworks and regulatory compliance requirements.


The Person:
The successful candidate will be confident, customer focused and professional, with the ability to manage enquiries accurately and efficiently across multiple channels. They will work well with colleagues and external contacts and maintain a calm, organised approach in a busy environment.
*Experience in a customer service or similar support role.
*Strong communication skills with a professional and friendly manner.
*Ability to manage multiple priorities and work to agreed SLAs.
*Good attention to detail when handling account amendments and system updates.
*Able to work collaboratively with sales and internal teams.


The Location:
Basingstoke, near the train station


The Pay:
£13.600 per hour


The Hours:
Monday – Friday 37.5 hours per week between 8am – 6pm


The Contract:
8 months