Your new company
Working for a division of the Health and Social services group within the Welsh Government.

Your new role
*Provide a comprehensive operational support service, including screening court applications and orders, formatting confidential documentation, drafting communications and minutes to a high standard, arranging meetings, monitoring incoming communications, filing and other administrative duties whilst working to tight timescales.
*Deal with sensitive telephone discussions and queries with service users.
*Contribute to the maintenance of internal records, including case related information, ensuring iShare records are complete and enabling effective compliance with Data Protection and Freedom of Information requirements.
*Working with complex CRM systems.

What you’ll need to succeed
*Excellent customer service skills, active listening skills and showing empathy and understanding.
*High level of administrative experience, along with any case management experience
*Experience working with CRMs, confident in navigating different systems and proficient in the use of Microsoft packages.
*Must pass a DBS check

What you’ll get in return
*£15.10 per hour
*Temporary role for an initial period of 6 months, with a possible extension
*Hybrid working, 2 days in office once training is complete.
*37 hours per week
*DBS check will be covered by agency.

What you need to do now
If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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