An opportunity has arisen for an experienced Parking Administrator to support parking enforcement and permit services within a busy operational team. This role involves a mix of customer service, administration, and case management, ensuring all processes are handled accurately and within statutory deadlines.
Role OverviewYou will provide administrative and customer support across parking enforcement and permit functions, acting as a key contact for enquiries, processing payments, and managing cases through to resolution in line with legislation.
Key Responsibilities*Act as the first point of contact for parking and permit enquiries via phone, email, post, and in person
*Process and reconcile payments for PCNs and permits
*Investigate and resolve queries, including decisions to uphold or cancel PCNs
*Manage PCN and permit cases from initiation through to completion
*Prepare and issue correspondence in line with legal requirements
*Handle legal documentation and liaise with relevant external bodies
*Support appeals, tribunals, and court-related casework
*Administer debt recovery processes and liaise with enforcement agents
*Maintain accurate records and produce reports using internal systems
*Escalate issues and identify potential complaints at an early stage
*Work collaboratively within the team and support wider service delivery
Candidate Requirements*Relevant qualification or equivalent administrative experience
*Experience in a customer-facing environment, including handling challenging situations
*Strong IT skills, including databases and spreadsheets
*Excellent communication and organisational skills
*Ability to prioritise workload and meet deadlines under pressure
*Professional, proactive, and detail-oriented approach
*Knowledge of parking or enforcement legislation (desirable)
*Flexible approach with a commitment to confidentiality, equality, and data protection
This is a great opportunity for someone who thrives in a structured, fast-paced environment and enjoys delivering high-quality customer service within a regulatory framework.