We’re working with a growing telecoms and managed services provider that is investing in LG iPECS as a strategic platform for future growth.
They are looking to hire a Senior Telecoms Engineer / iPECS Specialist to take ownership of iPECS within the business, acting as the technical lead for installations, support, and customer solutions.
This role will play a key part in enabling the business to:
*Expand its iPECS customer base
*Deliver high-quality installations and migrations
*Provide internal expertise to support sales and customer decision-making
This is a hands-on engineering role with real influence over technology direction and customer outcomes.
Key Responsibilities*Act as the lead engineer for LG iPECS solutions across the business
*Installation, configuration and support of:
*iPECS eMG / UCP systems
*iPECS Cloud / iPECS ONE
*Design and deliver customer solutions using iPECS (on-prem, hybrid, cloud)
*Support the business in positioning and selling iPECS to new and existing customers
*Lead on migrations from legacy PBX and alternative platforms to iPECS
*Provide technical input during pre-sales discussions and solution design
*Configure and support:
*SIP trunks (Gamma, BT, etc.)
*Call flows, routing, auto attendants
*Troubleshoot VoIP and network issues:
*VLANs, QoS, latency, jitter, packet loss
*Support and mentor other engineers on iPECS where required
*Maintain documentation and best practice standards
Required Experience*Strong background as a Telecoms Engineer / VoIP Engineer / UC Engineer
*Proven hands-on experience with LG iPECS systems (eMG, UCP, iPECS Cloud)
*Experience delivering end-to-end installations and customer solutions
*Solid understanding of:
*VoIP / SIP / Hosted Telephony
*Networking (TCP/IP, VLANs, QoS, firewalls, routing)
*Experience working in a telecoms reseller, MSP or ISP environment
*Comfortable in customer-facing and solution-led discussions
*Full UK driving licence
Highly Desirable*Experience supporting or migrating from legacy platforms such as Avaya IP Office
*Exposure to hosted platforms such as Gamma Horizon
*Experience with telephony migrations (on-prem cloud / hybrid)
*Knowledge of Wireshark / VoIP diagnostics tools
*Exposure to Microsoft Teams Direct Routing / Operator Connect
What Makes This Role Different*Opportunity to become the go-to iPECS expert within the business
*Direct involvement in growing a key product offering
*Influence over technical standards, solutions and customer delivery
*A mix of engineering, solution design and technical leadership