Traffic Operations Manager | N.Ireland | Logistics | £60k
Overview
Responsible for overseeing day-to-day transport operations, ensuring efficient planning, high service standards, and effective team performance across a busy logistics desk. Acts as the key escalation point for operational issues and drives continuous improvement across processes and people.
Key Responsibilities
*Manage daily desk operations, ensuring adequate staffing and smooth workflow

*Lead, train, and develop planners and coordinators, including performance reviews and onboarding

*Act as first point of escalation for driver and customer issues, resolving promptly or escalating where required

*Monitor service delivery, ensuring all contracts meet performance and quality standards

*Oversee compliance with transport procedures, documentation, and legal requirements

*Coordinate with fleet teams to ensure timely servicing, maintenance, and vehicle availability

*Track driver performance, attendance, and holidays

*Produce operational reports and highlight risks or improvement opportunities

*Drive a "fix it now" approach to problem solving and continuous improvement

*Support wider operations and contribute to business improvement initiatives

Requirements
*Experience in a transport planning or traffic management role within logistics

*Strong knowledge of UK & Ireland geography and transport regulations

*Confident communicator across all levels

*High level of IT literacy (digital-first operation)

*Organised, detail-oriented, and able to work to tight deadlines

*Strong problem-solving skills and proactive mindset

*Flexible approach to working hours and operational demands

*CPC is desirable

Package
*£50,000 - £60,000 (depending on experience)

*Pension (5% matched)

*Additional service-based annual leave

*Life assurance

*Gym membership

*Employee assistance programme

*Ongoing training and development

*Monday-Friday with 1 in 6 weekend rotation

BH36035