Account Manager, Basildon
Salary: £30,000 - £35,000
I’m delighted to be supporting my client in their search for a confident and organised Account Manager to take ownership of a key customer programme. You’ll be responsible for keeping things running smoothly across delivery, cost, quality, and customer communication, while working closely with teams across the business.
This is a hands-on role where you’ll have real influence, driving performance, solving problems, and stepping in early if a programme needs recovery.


Key responsibilities will include:
*Managing a major customer account and acting as the main point of contact
*Making sure parts are delivered on time, to cost, and to the right quality standard
*Producing clear programme updates for internal teams and customers
*Planning and managing despatch schedules
*Owning and tracking key QCD performance metrics
*Maintaining and improving customer demand signals
*Leading recovery activity if performance slips
*Creating visual dashboards to track progress against targets
*Working with cross-functional teams on improvement and growth projects
*Leading by example and promoting positive standards of behaviour


Criteria:
*Strong knowledge of production environments and customer relationship management
*Experience working in busy, performance focused operations
*A practical problem-solver who can make sound decisions under pressure
*Commercially aware with a strong customer focus
*A confident communicator with good negotiation skills
*Experience using project management tools and ways of working
*Comfortable working independently, but equally strong in a team environment
*Experience with:
*MRP
*Lead time analysis
*Capacity planning
*Structured problem-solving