Dutch-speaking Customer Support Advisor – Social Media & EmailAre you fluent in Dutch and English and looking for a full-time role where you can use your language skills every day?
We’re recruiting for a Dutch-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You’ll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly.
This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.
What you’ll be doingYou’ll support customers with a range of everyday enquiries, including:
*Missing orders
*Payment queries
*Product availability
*Order amendments
*Cancellations
*General customer questions via social media and email
You’ll need to be patient, helpful, and professional, and able to write clear, friendly responses.
What’s on offer*£26,520 per year
*Full-time, permanent role
*40 paid hours per week
*Hybrid working: 2 days in the Belfast office, 3 days from home
*Rotational shifts between 8am and 12am, Monday to Sunday
*28 days paid holiday
*Employee assistance support
*Employee discount benefits
*Stock purchase scheme
*Gym discount
*Insurance discounts
What we’re looking for*Excellent Dutch and English written and verbal skills
*At least 6 months’ customer service experience
*Strong knowledge of social media
*Social media or content moderation experience would be a bonus
*Local to Belfast
*Able to work from home with at least 10Mbps broadband and a private, distraction-free workspace
Apply now