Claims Handler


Job Market: Insurance Claims


Claims Handler: About the role
To provide proactive management of claims in order to achieve high levels of satisfaction for the insured and broker through high quality claim management, resolution and excellent client service.


Claims Handler – Key requirements
Processing all classes of claims in an efficient and timely manner to achieve prompt resolution and settlement by working closely with insurers, TPA’s and loss adjusters.
Liaise with clients, insurers, loss adjusters and other relevant parties when acting as the agent of a client during claims.
To liaise with colleagues to identify improvements in internal and external claims processes & procedures.
Manage claims from cradle to grave, assessing liability, preparing the claim for the insurer to settle & making sure that all parties involved are kept up to date with any information.
Monthly broker meetings for those who have a larger number of claims.
Ensuring the customer is treated fairly and that they receive excellent service accordance with industry and company guidelines.
Maintaining quality and customer service standards keeping accurate records and ensuring client records on our software are up to date.


Claims Handler - Desirable requirements
Experience and ability to deal with a variance of claim types including Liability & Commercial Claims
Experience using Acturis
Cert CII qualified