We are recruiting for a Digital Workplace Engineer for our client based in Worcestershire. You will play a key role in delivering a modern digital experience for over 3,000 users across the UK.
The Role
You’ll operate as a Digital Workplace Engineer, taking ownership of escalated issues while contributing to continuous improvement across the digital workplace environment.
Key Responsibilities
*Manage and resolve incidents and service requests via ITSM tools (e.g. Hornbill)
*Prioritise and triage tickets based on business impact
*Provide 2nd line support for hardware, software and application issues
*Monitor systems and maintain endpoint security (AV, patching, compliance)
*Identify and remediate devices missing critical Windows updates
*Administer Active Directory (users, groups, GPOs)
*Support and manage endpoint technologies:
*Windows 10/11 builds
*Intune & Autopilot
*Mobile device management (iOS/Android, MobileIron)
*Deployment tools (e.g. PDQ, MDT)
*Perform basic network troubleshooting (TCP/IP, LAN/WAN)
*Assist with patching and maintaining network infrastructure
*Contribute to small-scale projects and continuous improvement initiatives
Experience Required
Technical Skills
*Strong experience with Windows 10/11 and Microsoft 365
*Hands-on with Intune, Autopilot, and endpoint management
*Experience with Active Directory & Group Policy
*Understanding of ITSM / ITIL environments
*Basic networking knowledge (TCP/IP, LAN/WAN)
*Mobile device support (iOS/Android)
Experience & Attributes
*Proven 2nd line support experience in a busy environment
*Strong troubleshooting and problem solving ability
*Comfortable working across both desk side and remote support
*Ability to manage workload and prioritise effectively
*Confident communicator with strong stakeholder engagement skills
*Proactive mindset with a desire to learn and improve
Why Join?
*Be part of a large-scale, modern digital workplace environment (3,000+ users)
*Exposure to enterprise Microsoft technologies and security tooling
*Opportunity to contribute to projects and transformation initiatives
*Collaborative, forward-thinking IT function
*Clear opportunity to develop and progress technically



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