The Customer Service Coordinator will play a critical role in ensuring the efficient handling of customer inquiries, orders, and logistics within the FMCG industry. This position, based in Oxford, requires excellent organisational skills and a focus on delivering exceptional service.
Client Details
This opportunity is with a well-established medium-sized organisation within the FMCG industry. The company is known for its professional approach and commitment to providing high-quality products to its customers.
Description
Key responsibilities of the Customer Service Coordinator - 6-month FTC include:
*Manage customer orders, ensuring timely and accurate processing.
*Respond to customer inquiries via phone and email in a professional manner.
*Coordinate with internal teams to resolve delivery and supply chain issues.
*Maintain accurate customer records and update the database as needed.
*Monitor stock levels and liaise with the logistics team to ensure availability.
*Generate reports and provide updates on order status and customer feedback.
*Support the sales team with administrative tasks and customer insights.
*Ensure compliance with company policies and procedures for customer service operations.
Profile
The successful Customer Service Coordinator - 6-month FTC should have:
*Experience in customer service/sales admin/order processing.
*Previous FMCG experience highy desirable.
*Strong organisational and time management skills.
*Proficiency in SAP would be advantagerous.
*Excellent communication skills, both written and verbal.
*A proactive approach to problem-solving and decision-making.
*Attention to detail and the ability to multitask effectively.
Job Offer
Benefits of the Customer Service Coordinator - 6-month FTC include:
*A competitive salary
*A supportive work environment with full training provided
*Opportunities for personal and professional growth
*A comprehensive benefits package
*Access to many company perks
*Free parking onsite
*Flexibility to work hybrid remote