Job Purpose
The Office/Workplace Experience Manager (WEM) is the senior onsite coordinator responsible for the delivery of safe, secure, effective, and fully compliant workplace operations across our clients offices. The WEM drives service excellence through the Workplace Experience Specialist team, ensuring a consistently high-quality workplace experience for colleagues, clients, and visitors.
Acting as the guardian of the office environment on behalf of both our client and SPS Leadership, the WEM ensures policies, procedures, and values are embedded into daily operations, while actively promoting a positive, inclusive, and people-focused workplace culture.
The WEM leads onsite Workplace Experience teams at their designated location(s), working in close alignment with stakeholders including Central Service Owners, Workplace, Real Estate, Landlords, Physical Security, Network & Information Security, Energy & Environment, and Health & Safety teams. Strong local knowledge and visible leadership are critical to maintaining safe, compliant workplaces while upholding values and service standards.
Team Management & Service Delivery
*Drive service excellence to ensure customers receive frictionless access to workplace services, spaces, and support through the Workplace Experience Team.
*Ensure Workplace Experience Specialists deliver proactive, scheduled, and reactive support consistently across all floors and offices.
*Lead the delivery of a high-quality Welcome Experience for guests, visitors, and colleagues.
*Provide line management responsibility for Workplace Experience teams, including attendance management, rota planning, performance management, development, and succession planning.
*Act as a mentor and coach, supporting team members’ career pathways and building future capability.
*Serve as the onsite advocate for the One Team approach, resolving issues and representing the Workplace Experience function and wider SPS services within the local office.
*Lead One Team engagement activities at site level, including informal working practices, formal meetings, and reward and recognition initiatives.
*Drive continuous improvement across workplace services, identifying opportunities to enhance efficiency, compliance, and experience.
*Follow SPS escalation processes and procedures at all times.
*Adhere to SPS HR, compliance, and Health & Safety procedures.
Stakeholder Engagement
*Act as the central onsite Workplace point of contact for Partners and key stakeholders.
*Build and maintain strong, trusted relationships with stakeholders at both local and central levels.
*Act as liaison with landlords, managing agents, and site security providers.
*Represent values and culture in all interactions with colleagues, clients, and visitors.
*Proactively seek and act upon customer feedback, working in partnership with local stakeholders to drive continuous improvement.
Workplace Management Responsibilities
In support of our client, the WEM is responsible for the effective delivery of the following areas at site level:
*Security & Access Management
*Audit & Compliance
*Building Management and Maintenance
*Health & Safety responsibilities
*Office Space Management
*Digital Fluency and adoption of workplace systems
*Capital Projects and Workplace Experience initiatives
*Business Continuity planning and response
Candidate Skills & Experience
*People-focused leader with demonstrable experience of managing teams and being accountable for service performance.
*Proven ability to coach, upskill, and empower individuals, with the flexibility to adapt leadership style to different stakeholder groups and environments.
*Experience and/or qualifications in facilities or workplace management are desirable.
*Strong client focus with excellent customer service skills and the ability to handle issues compliantly and professionally.
*A clear commitment to enhancing the office experience for staff and visitors, with strong attention to detail and pride in workplace environments.
*Ability to think dynamically, decisively, and calmly when problem-solving a wide range of issues, including incident management and business continuity scenarios.
*Demonstrated ability to build trusted relationships quickly with senior stakeholders and team members, supported by strong interpersonal, influencing, and negotiation skills.
*Experience of change management, including leading and supporting teams through periods of organisational or operational change.


Equality, Diversity & Inclusion
SPS is committed to providing equal opportunities and fostering an inclusive workplace culture. We actively support diversity through employee networks covering gender, LGBTQIA+, neurodiversity, disability, wellbeing, cultural backgrounds, menopause, domestic abuse support, and men’s health.
SPS is a Disability Confident employer and welcomes applications from candidates of all backgrounds.