Trainer (Guidance Services)
£40,000 per annum
Bedford
Permanent
Hybrid Working

Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Trainer (Guidance Services). This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.

Why This Role Matters

Reporting to the Colleague Training Manager, the role supports the design, delivery and evaluation of approved learning curriculum delivered through an external outsourcing partner. This includes facilitating onboarding, upskilling and targeted briefings for frontline colleagues, first-line managers and specific projects, all with a focus on delivering an excellent customer experience.

The role identifies opportunities to enhance learning content and delivery methods to improve speed to competency, colleague engagement and customer satisfaction. Success is measured through effective evaluation of learning interventions and training needs analysis, with clear and measurable outcomes.

Working closely with the Quality, Training and Knowledge team, as well as Operations and wider stakeholders, the role embeds learning and continuous improvement into the organisation’s DNA, ensuring impactful delivery through a variety of learning tools while minimising operational disruption.

You’ll join a team that’s passionate, collaborative, and driven by the belief that financial confidence should be something everyone can access.

What You’ll Be Doing
You will be responsible for the training delivery across MaPS customer teams.

Training and Knowledge:-
*Facilitate onboarding to new colleagues across various different areas and specialisms
*Facilitation of upskill and soft skill training to various audiences (Colleagues and team leaders?)
*Business partner with all support areas to gather needs analysis and to design and deliver bespoke interventions to improve speed to competency and enhance customer and employee experience
*Remain close to frontline practices to ensure the content for our colleagues is up to date and appropriate
*Measure the effectiveness of training delivered through speed to competency, enhanced customer experience, quality and operational metrics
*Support a transformation of learning through the 70/20/10 model to maximise knowledge, skills and behaviours with minimal operational impact
*Ensure all training related activities are recorded to maximise efficiencies
*Be an Subject Matter Expert for training across the different areas
*Work with operational Subject Matter Experts to ensure interventions are fit for purpose
*Support the rollout of the compe...