Customer Service RepresentativeTemporary Contract – 6 Months
Sandbach
£25,500 - £27,000 per annum DOE
Monday - Friday - 9am - 5pm


We are currently recruiting for a Customer Service Representative to join a busy and fast-paced environment on a temporary basis. This role is ideal for someone with strong communication skills and proven experience in customer service and complaint handling.
Key Responsibilities*Responding to customer enquiries via phone, email, and online channels in a timely and professional manner
*Assisting customers with general enquiries, order processing, and issue resolution
*Handling customer concerns and complaints through to resolution
*Identifying opportunities to upsell products or services while maintaining a customer-focused approach
*Accurately recording customer interactions and updating internal systems
*Working closely with colleagues to ensure consistent service delivery
*Maintaining up-to-date knowledge of internal procedures and policies
Skills & Experience Required*Strong verbal and written communication skills in English
*Proven experience handling customer complaints (minimum 1 year required)
*At least 3 years’ customer service experience
*Confident telephone manner with excellent phone etiquette
*Strong problem-solving and analytical skills
*Ability to work independently and as part of a team
*High level of accuracy with data entry and record keeping
*Ability to work effectively in a fast-paced environment
Contract Details*Temporary role
*6-month contract
*In-person position
Benefits*Company pension
*Employee discount
*Health and wellbeing programme
*Sick pay


To apply or to discuss this role in more detail, please contact or email .


INDCOM