Service Support Administrator
Location: Tunbridge Wells, Kent - Hybrid


About VisionTrack
VisionTrack is a leading provider of AI-powered video telematics, helping fleets operate more safely, efficiently, and intelligently. Our technology combines video, data and AI to give businesses real-time visibility and control over their operations.
We’re growing quickly and looking for a Service Support Advisor to play a key role in keeping our service operations running smoothly.


The Role
This is a detail-focused, operational role at the heart of our service function. You’ll be responsible for managing service tickets from start to finish, ensuring all work carried out by engineers and third-party suppliers is accurate, validated, and ready for billing. It’s ideal for someone who enjoys problem-solving, working with data, and being part of a fast-paced, tech-driven environment.


What You’ll Be Doing
*Managing service tickets from creation through to closure
*Reviewing and validating engineer job sheets and service reports
*Checking warranty status and ensuring correct billing eligibility
*Raising invoices and supporting monthly billing processes
*Liaising with customers regarding purchase orders and queries
*Working closely with internal technical teams to validate product usage
*Managing relationships with third-party suppliers, including escalations
*Resolving service ticket and invoice queries through to completion
*Validating labour, parts, and supplier costs
*Supporting reporting for key accounts (ticket volumes, billing data)
*Using internal platforms to track vehicles, projects, and service activity
*Attending customer and supplier calls to provide updates and insights


What We’re Looking For
*Strong administrative or operational experience
*High attention to detail and accuracy
*Confident working with data, systems, and processes
*Good Excel skills (advantageous)
*Excellent communication skills, both written and verbal
*Customer-focused mindset
*Ability to prioritise and manage multiple tasks
*Comfortable working in a fast-paced, tech-led environment
*A genuine interest in technology and willingness to learn