Our client is looking for a Customer & Administrative Support Officer to join their busy and supportive team.
This is a key role providing telephone and administrative support to ensure the smooth processing of medical report requests for individuals applying for or claiming on insurance policies.
Key Responsibilities:
Handling inbound and outbound calls, emails, and system-based communication with GP surgeries and insurance companies
Proactively chasing GP surgeries for updates and progress on outstanding medical reports
Processing and managing medical reports, case notes, and invoices with a high level of accuracy
Entering new instructions onto internal systems and ensuring all data is recorded correctly
Monitoring case progress and ensuring cases are managed efficiently from start to finish
Responding to queries from GP surgeries and insurers in a timely and professional manner
Following up on outstanding reports via telephone, email, and written communication
Maintaining daily targets and service level agreements (SLAs)
Updating and maintaining accurate records using Microsoft Office and internal systems
Uploading and correctly filing medical reports
Processing invoices, checking payment details, and resolving payment queries
Providing general administrative support to ensure smooth team operations
Working in line with quality and information security standards (ISO 9001 & ISO 27001)
Maintaining confidentiality at all times
About You:
Strong communication skills, both written and verbal
High attention to detail and accuracy
Able to manage your own workload and meet deadlines
Comfortable working in a fast-paced, target-driven environment
A team player with a flexible and adaptable approach
Confident handling routine decisions and escalating where appropriate


This is an excellent opportunity for someone looking to develop their administrative career within a structured and professional environment, where accuracy, service and communication are key.


Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.