JOB TITLE: Receptionist/Customer Service Assistant
LOCATION: Elmfield Road, Bromley, BR1 1LT
Start Date: from 11th May 2026 (subject to change for the right candidate)
HOURS: Monday to Friday 09:00 to 14:30 (30 minutes lunch)
REPORTS TO: Centre Manager


Job Purpose
Front of House Customer Service Assistant plays a key role in delivering a professional, welcoming, and efficient service to clients, visitors, and internal teams. This individual will be the first point of contact and is responsible for ensuring the smooth day-to-day running of front-of-house operations while maintaining the highest standards of customer service.
Key Responsibilities
Centre Facilities
*Ensure reception, meeting rooms, kitchens, and other shared spaces are maintained to Kingfisher House standards.
*Support with routine maintenance checks and report any issues relating to health and safety.
*Assist the centre manager when needed
Client Services
*Deliver general administrative services to clients.
*Handle incoming and outgoing post, including scanned documentation and parcel deliveries.
*Provide basic IT and telecoms support to clients.
*Assist with onboarding and offboarding procedures for clients.
*Support in the organisation of in-house networking events and community activities.
Conferencing
*Manage meeting room bookings and scheduling.
*Ensure meeting rooms are clean, equipped, and ready for use.
*Coordinate with catering suppliers and deliver refreshments to clients as required.
Sales & Marketing
*Assist with responding to sales enquiries and provide information to prospective clients.
*Promote and upsell additional services to existing and ad-hoc clients.
*Contribute ideas and assist in the creation of content for social media, liaising with the marketing team.
*Assist with monthly newsletter.
Required Skills and Experience
*Join a small business where you can grow, make an impact, and be part of building something successful.
*Friendly, confident communicator with strong customer service skills
*High attention to detail and well-organised
*Excellent time management and ability to prioritise tasks effectively
*Comfortable working both independently and as part of a small team
*Proficient in administrative tasks and multitasking
*Self-motivated, proactive, and able to use initiative
*Able to anticipate client needs and respond accordingly
*Positive, professional, and reliable attitude
*Flexible and calm under pressure
*IT literate, with good working knowledge of Microsoft Office and ability to learn new systems.