IT Support Technician
Location: Great Yarmouth (On Site)

This role offers the opportunity to work in a broad IT support position, delivering reliable technical assistance to users while supporting core systems and services. The successful candidate will be technically capable, adaptable, and comfortable working across a range of common enterprise technologies.

Please note, appointment to this role is subject to obtaining the appropriate Security Clearance.

Role
*Provide 1st to 3rd-line IT support across end-user devices, applications and local infrastructure
*Support and administer Microsoft technologies including Active Directory, Azure Active Directory and Microsoft 365
*Deliver IT onboarding and offboarding processes, including user account setup and inductions
*Build, configure and troubleshoot PCs, laptops and peripherals
*Diagnose and resolve hardware, software and operating system issues
*Support day-to-day administration of email, collaboration and document management platforms
*Monitor and maintain network connectivity and associated infrastructure components
*Apply software updates, patching and basic security best practices
*Coordinate with third-party support providers where escalations are required
*Manage workload through a structured helpdesk or ticketing system
*Monitor backup processes and support data recovery activities

Experience Required
*Previous experience in an IT support or technical support role
*Hands-on experience supporting Microsoft Windows and Office 365 environments
*Working knowledge of Active Directory and cloud-based directory services
*Exposure to Azure or other cloud platforms
*Understanding of core networking concepts such as TCP/IP, DNS, DHCP, switches and VPNs
*Experience providing both onsite and remote support

Apply Now!