Customer Service Specialist – Engineering - £32,000 to £36,000 + Bonus and Benefits


Melbreck Technical are working with a leading designer and manufacturer of specialist equipment, based in North Devon in Ilfracombe.
If you are an ambitious professional, with a great eye for detail, excellent customer facing skills and looking to join a business where you can make a big impact, then this is for you.


Customer Service Specialist - Main responsibilities:
Manage ticket process to support on time delivery of customer orders.
Liaise with stakeholders and communicate all relevant activities related to managed accounts; escalate as required.
To ensure that strategic orders & travel packs are processed, and orders acknowledged quickly.
To monitor strategic order progress & communicate to stakeholders.
To provide reports on strategic order progress.
Actively look for ways in which service to strategic accounts can be improved.


Customer Service Specialist – Candidate Requirements:
Excellent written & verbal communication skills.
Empathetic / customer focused personality.
Interpersonal skills / teamwork & collaboration.
Effective time management / prioritisation of tasks.
Attention to detail.
Process driven.
Able to balance customer requirements and needs of the business.
Willingness to learn new skills & to adapt to constant change.
Microsoft Word & Excel.


Customer Service Specialist – What’s on Offer:
Hours: Monday to Thursday 8am to 4.30pm and Fridays 8am-2pm
Salary: up to £36k
Benefits: 10% Bonus, Health Plan, excellent pension contribution




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