Fire Alarm Service Engineer – Static Site (Kent)
What You Will Do
Johnson Controls is hiring a Fire Alarm Service Engineer for a static on-site role at a major facility in Ashford, Kent. We are seeking a candidate with strong experience in fire alarm systems, along with a willingness to develop further in gas suppression technologies.
You will join a dedicated on-site team responsible for the servicing, preventative maintenance, routine servicing, fault-finding, and remedial works associated with site-wide fire detection, gas suppression, and passive/mechanical fire protection systems. Daily client interaction is required to ensure smooth operations, clear communication, and adherence to strict site safety and operational protocols.
Typical systems include:
*Conventional & addressable fire detection and alarm systems
*Networked systems and graphical interfaces
*Gas extinguishing systems (Argonite, CO2, Inergen, Novec)
*Mechanical fire suppression equipment
You will take personal ownership of service delivery, quality, and safety, acting as a role model for best practice and advising the client on remedial actions and potential system upgrades.
What We Offer
*Competitive salary and commission scheme
*Overtime rates and door-to-door travel time
*Call-out rota payment
*Engineer incentive plan
*Company vehicle, fuel card, and full PPE
*25 days paid holiday plus bank holidays, with the option to purchase additional days
*Paid sick leave
*Matched pension contributions, life assurance, and employee assistance programme
*Discounts on high street brands and Johnson Controls security products
*Cycle-to-work scheme and employee referral scheme
*Access to business resource groups
*Extensive on-the-job and cross-training opportunities with outstanding resources
*Training on Johnson Controls values, systems, and products
*All equipment required to complete your work
*Long-term career development and progression pathways
*Supportive, collaborative team environment promoting work–life balance and wellbeing
How You Will Do It
*Service, maintain, and fault-find on fire detection and fire alarm systems
*Receive training and development in gas suppression and mechanical suppression systems
*Carry out integrity testing (training provided if required)
*Complete all service documentation accurately using an iPad and service software
*Liaise with the client to obtain permits to work and ensure compliance with site procedures
*Attend mandatory training and maintain required certifications
*Support occasional mechanical and passive fire protection tasks
*Participate in the on-call rota on a rotating weekly basis
*Identify, escalate, and report health and safety concerns promptly
*Conform to all QEHS regulations and contribute to a zero-harm workplace
*Sign onto RAMS, PPE requirements, toolbox talks, van audits, and accident investigations
*Take part in internal technical audits and continuous improvement activities
*Coach and support apprentices and new starters
*Act as a key link between the client and the Field Line Manager, ensuring clear communication of completed works and outstanding actions
*Represent Johnson Controls with professionalism, accountability, and inclusivity
What We Look For
Required
*Proven experience working with fire detection and fire alarm systems
*Experience within a service-focused business
*Good understanding of gas suppression systems and their maintenance
*Technical knowledge of fire legislation, standards, and associated field devices
*Integrity testing experience (or willingness to train)
*Excellent communication and customer service skills
*Strong IT literacy
*Full UK driving licence
*Ability to work independently and as part of a team
*Willingness to travel for training
*Ability to participate in the out-of-hours callout rota
*Ability to pass enhanced security vetting (Disclosure Scotland, enhanced screening, high-security site checks)
Desirable
*Experience coaching or developing others
*Experience working on high-hazard or critical-infrastructure sites
#LI-VS2
#LI-Onsite
#RMDFL