Contract Administrator
other jobs Tiger Recruitment
Added before 8 Days
- England,London,City of London
- Full Time, Permanent
- £35,000 - £40,000 per annum
Job Description:
Contract Administrator
Facilities Management
London
Onsite
Temp-to-permanent
£35,000 - £40,000
A London based facilities management firm are seeking a proactive and organised Contract Administrator to play a key role in supporting the day-to-day delivery of facilities services across our client base. Acting as the central point of contact for all facilities-related queries, you will ensure the efficient coordination of planned, preventive, and reactive maintenance, while delivering a high standard of customer service.
Key Responsibilities:
*Act as the first point of contact for all facilities (soft and hard FM) requests
*Log, track, and manage jobs via CAFM/helpdesk systems
*Prioritise and allocate tasks in line with SLAs and urgency
*Prepare and issue quotes for planned and reactive works, ensuring commercial viability
*Coordinate engineers, contractors, and service providers to ensure timely delivery
*Monitor job progress, update stakeholders, and close tasks accurately
*Handle client queries, complaints, and escalations professionally
*Maintain accurate records and produce reports on KPIs, SLAs, and performance
*Support process improvements and system updates
*Assist with tender submissions, pricing validation, and pipeline governance
About You:
*Experience in a helpdesk or customer service role within a facilities management firm is essential
*Familiarity with CAFM systems (e.g. BigChange, Concept, Maximo, ServiceNow)
*Commercially aware and able to provide quotes
*Strong organisational skills with the ability to manage multiple priorities
*Excellent communication and stakeholder management skills
*Good IT skills, particularly in MS Office (Excel)
*A professional, friendly, and customer-focused approach
*Understanding of SLAs, KPIs, and compliance standards
This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys coordinating operations while delivering excellent service.
JMM178797
Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.
Facilities Management
London
Onsite
Temp-to-permanent
£35,000 - £40,000
A London based facilities management firm are seeking a proactive and organised Contract Administrator to play a key role in supporting the day-to-day delivery of facilities services across our client base. Acting as the central point of contact for all facilities-related queries, you will ensure the efficient coordination of planned, preventive, and reactive maintenance, while delivering a high standard of customer service.
Key Responsibilities:
*Act as the first point of contact for all facilities (soft and hard FM) requests
*Log, track, and manage jobs via CAFM/helpdesk systems
*Prioritise and allocate tasks in line with SLAs and urgency
*Prepare and issue quotes for planned and reactive works, ensuring commercial viability
*Coordinate engineers, contractors, and service providers to ensure timely delivery
*Monitor job progress, update stakeholders, and close tasks accurately
*Handle client queries, complaints, and escalations professionally
*Maintain accurate records and produce reports on KPIs, SLAs, and performance
*Support process improvements and system updates
*Assist with tender submissions, pricing validation, and pipeline governance
About You:
*Experience in a helpdesk or customer service role within a facilities management firm is essential
*Familiarity with CAFM systems (e.g. BigChange, Concept, Maximo, ServiceNow)
*Commercially aware and able to provide quotes
*Strong organisational skills with the ability to manage multiple priorities
*Excellent communication and stakeholder management skills
*Good IT skills, particularly in MS Office (Excel)
*A professional, friendly, and customer-focused approach
*Understanding of SLAs, KPIs, and compliance standards
This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys coordinating operations while delivering excellent service.
JMM178797
Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.
Job number 3707923
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Company Details:
Tiger Recruitment
Headquartered in London, we?re a recruitment agency that specialises in matching exceptional support staff to top businesses and private individuals g...