Operations Insights ManagerOperations Excellence | Operations Performance
£88,000-£90,000 base + 17.5% bonus | Hybrid (2 days office)
London preferred | Dublin considered
A large global insurance organisation is investing heavily in its Operations Performance capability and is now seeking an Operations Insights Manager to play a pivotal role in shaping how operational performance is understood, governed and improved across an international business.
This is a hands-on, high-impact role sitting between strategy and execution - ideal for someone who thrives on turning complex, messy operational data into trusted insight that senior leaders rely on for decision-making.
The OpportunityYou’ll join a growing Operations Performance team with strong senior sponsorship and a mandate to increase data-driven decision-making across global operations.
While offshore teams support data production, you will own the critical middle layer: shaping raw and unstructured data into clear MI, dashboards and analytics that genuinely inform operational priorities, capacity decisions and performance governance.
This is not a process-led or MI-light role. It is a delivery-focused position for someone who is comfortable rolling up their sleeves and setting standards in an evolving environment.
What You’ll Be Doing*Own the delivery, accuracy and evolution of operational MI and insight
*Transform complex, multi-source operational data into high-quality dashboards and analytics
*Build and maintain Power BI reporting to support performance reviews and decision-making
*Write and optimise SQL queries to interrogate large, structured datasets
*Partner closely with operations and data teams to validate definitions, assumptions and caveats
*Translate complex technical insight into clear, relevant narratives for non-technical stakeholders
*Support performance governance through timely MI, deep-dive analysis and root-cause insight
*Lead, coach and delegate work to offshore analysts (no direct reports initially)
*Help move the organisation from Excel-heavy reporting towards scalable, automated BI
What We’re Looking ForWe’re looking for a hands-on insights professional, not a pure people manager or process specialist.
Essential experience:
*Strong Power BI capability (core requirement)
*Advanced SQL skills and strong Excel
*Proven experience building MI and dashboards from complex operational data
*Experience working with unstructured or poorly defined data sources
*Confidence engaging senior, non-technical stakeholders
Desirable:
*Insurance or financial services experience (helpful but not essential)
*Understanding of the insurance lifecycle and operational metrics
*Exposure to data warehousing or large-scale reporting environments
*Practical use of AI tools in analytics (e.g. Copilot)
Why Join?*Join a newly formed, expanding team with real influence
*Strong investment and visibility from senior operational leadership
*Opportunity to shape global KPI standards, tooling and ways of working
*Clear progression into people leadership or broader operational roles
*Hybrid working with flexibility and long-term development opportunities


Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.